Privacy Policy & SMS Terms

Privacy Policy

Effective Date: October 17, 2026

Mykalan LLC ("Mykalan," "we," "us") provides technology consulting, process automation, AI integration, and custom software services. This policy explains what information we collect through our website (mykalan.com), our phone line, text messages, email, and scheduling tools, how we use it, and how we protect it.

Questions? Email support@mykalan.com or call (320) 441-4321.

Information We Collect

Information you give us

• Contact and booking details: name, email address, phone number, company name, and anything you share about your business when you fill out a form, book a consultation, email us, or call us.
• Phone calls: when you call (320) 441-4321, your call may be answered by our AI virtual assistant. Calls may be recorded and transcribed so we can respond to your request, take messages, and improve our service.
• Text messages: your mobile number and the content of texts you send or receive from us.
• Client project information: if you become a client, business information you share with us during an engagement. This information is also governed by our agreement with you.

Information collected automatically

• IP address, browser type, device information, and pages visited on our website.
• Basic cookies needed for the site to work and to understand site usage.

How We Use Your Information

• Respond to your questions and requests
• Schedule and confirm consultations and meetings
• Send you texts you have requested, such as booking links and appointment details
• Provide our consulting and software services to clients
• Send invoices and process payments
• Keep our website, phone line, and systems secure
• Comply with legal obligations

Service Providers We Use

We rely on trusted providers to operate our business. They process information only to provide their services to us:

• Zoho (email, scheduling, video meetings, and customer records)
• Google (calendar)
• Twilio (phone and text messaging)
• VAPI and its AI speech and language providers (AI phone assistant, call recording, and transcription)
• Stripe (payment processing; we never see or store your full card number)

When We Share Information

We do not sell your personal information. We share it only:

• With the service providers listed above, to run our business
• When required by law, court order, or to protect rights and safety
• If Mykalan is merged or acquired, as part of that business transfer
• With your consent

Mobile Information and Text Messaging Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We use encrypted connections (HTTPS), reputable providers, and restricted access to protect your information. No system is 100% secure, but we take reasonable steps to keep your data safe.

Data Retention

We keep information as long as needed to serve you, maintain business records, and meet legal, tax, and accounting requirements. Call recordings and transcripts are kept by our phone providers according to their retention settings. You can ask us to delete your information at any time (see below).

Your Choices and Rights

• Access or correction: ask for a copy of your information or ask us to fix it.
• Deletion: ask us to delete your information, except what we must keep by law.
• Text messages: reply STOP at any time to stop receiving texts.
• Email: ask us to stop emailing you at any time.

Residents of states with comprehensive privacy laws may have additional rights, including the right to know what we collect and the right to opt out of the sale of personal information (we do not sell data). To make any request, email support@mykalan.com.

Children's Privacy

Our services are for businesses and adults. We do not knowingly collect information from anyone under 18.

Changes to This Policy

We may update this policy from time to time. The updated version will be posted here with a new effective date.

SMS Terms

Program: Mykalan Text Messages

What we text: When you ask for it (for example, by requesting a booking link during a call with our virtual assistant, or by providing your number when booking), Mykalan LLC may send you text messages with consultation booking links, appointment confirmations and reminders, and replies to your questions.

Message frequency: varies based on your requests and appointments.

Message and data rates may apply.

Opt out: reply STOP at any time to stop receiving texts. You'll receive one final message confirming you've been unsubscribed.

Help: reply HELP for help, or contact us at support@mykalan.com or (320) 441-4321.

Consent to receive text messages is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages.

For how we handle your information, see the Privacy Policy above.

Contact Us

Mykalan LLC
202 N Cedar Ave, Ste 1
Owatonna, MN 55060
support@mykalan.com
(320) 441-4321